If your product is within our warranty period and you believe that this should be covered by our warranty, you will have to contact the dealer from whom you purchased the furniture.
If the furniture is not covered by our warranty we recommend that you contact a local professional and enlist their services.
We do not recommend it.
An Eilersen sofa is produced according to the specifications instructed when the item is purchased. We always seek to improve our furniture so small changes can have been applied since your original purchase. Also, the material changes overtime and different fabric batches can have small color variations.
If you are interested in adding more Eilersen products, please contact one of our dealers and follow their instructions. You can find a dealer here.
Yes and no, and Eilersen sofa is produced as instructed at point of purchase. This means that your sofa cannot go from being connectable elements to freestanding later on, and vice versa.
If you would like the change the legs or the original ones become damaged overtime please contact one of our dealers, they can help your order new ones.
Yes, if you contact one of our dealers here. They can assist you in regards to ordering new cushions.
Yes, if your sofa was originally ordered with detachable covers (if so, there is a Velcro strip underneath the sofa) we are able to produce new covers for you.
For specific details regarding this please go to our new cover section.
We offer a wide range of textiles, each with its own properties and advantages, but for finding the best textile for you, please reach out to one of our skilled Eilersen dealers. They can identify your specific needs and provide you with the best suitable textile.
You can find a dealer here.
For lost parts or repairs please contact the dealer from whom you purchased the furniture, they can assist you with your needs. Should that not be possible, please contact your nearest Eilersen Dealer.
Please refer to our section materials and care here you can find the specific instructions for all our products.